The Bottom Line: A pitch to switch?
Updated: Thursday, March 6 2014, 02:23 AM EST
ALBANY -- As we continue paying up to stay warm this winter, a Bottom Line Alert to watch out for a pitch to switch that could cost you.
CBS6 reported last month on the billing error affecting thousands of National Grid customers.
Now one of our viewers - Jeff in Albany - tells CBS6's Dori Marlin that an energy service company is trying to use that error to mislead local customers.
He says a door-to-door salesman claimed to work for an energy service company, or ESCO, that's a part of National Grid - and promised $200 to $400 back, attributing it to the error.
The salesman said all Jeff had to do with give out some information.
Turns out the offer was from a legitimate company, called Kiwi Energy - but National Grid tells Dori, it has nothing to do with this pitch.
The utility is reminding customers not to give out any billing information, if they don't actually want to switch providers.