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The Real Deal: PictureMe Portrait Studio Closed

Updated: Thursday, April 10 2014, 01:59 PM EDT

QUEENSBURY - If you've had pictures taken at a Wal-Mart portrait studio recently, you may be surprised to learn that the company that took them, has suddenly shut its doors for good.  We heard from CBS6 viewers looking for the Real Deal after they were left with no pictures and no refunds. 

PictureMe Portrait Studio ran 2,000 studios inside Wal-Mart and Sears stores across the country.  It appears the company was taking pictures, taking orders and taking money until just a day or two before it closed its doors nationwide early last month.  There are some reports that even suggest employees and photographers at these studios didn't know they would be losing their jobs until they showed up for work and the gates were closed and locked and the lights were off. 

"We went, had our pictures done and of course with four little ones it's kind of hard, it took us all day but we picked out our packages and I generally get a big package because my husband's side is so large," Priscilla Gamble tells CBS6.   She ordered the prints from PictureMe Portrait Studio inside the Queensbury Wal-Mart.  "They said it would be about 2-3 weeks and they would come in and I said great," she says but when they didn't show up after about a month, "I called them up and I said where's my pictures and that's when I found out that the place had gone bankrupt and they just totally closed."

2,000 PictureMe locations inside Wal-Mart and Sears stores across the country have closed down.  When you go to the company's website you get a statement that reads, "After many years of providing family portrait photography, we are sad to announce our PictureMe Portrait Studios are now closed.  We appreciate your patronage and allowing us to capture your precious memories.  If you have had a recent sessions, your portraits may be available at your local studio."

"I thought $215 and it's gone, it's literally gone...they told me pretty much if they don't come in within the next 10 days, they're gone--we won't get them," Gamble says.  Wal-Mart says, although the portrait studio acted as an independent contractor it will refund money to customers who paid for prints that they did not received, if you still have your receipt. 

Locally, there were PictureMe locations in Clifton Park, Queensbury and Rensselaer.  If you're waiting on pictures, go to the Wal-Mart where they were taken and check with customer service to see if they've come in.  If not, you'll be issued a refund if you can provide your receipt.

The Real Deal: PictureMe Portrait Studio Closed

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