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The Real Deal: Tracking Complaints about your Money

Updated: Thursday, April 10 2014, 01:53 PM EDT

ALBANY - We've all been there, stuck in a maze of prompts trying to get through to a real person at the credit card or mortgage company.  When you've got an issue it can be quite frustrating to deal with it but now there's an agency meant to keep all banks, credit card and loan companies in line. 


Like many of us, Rich Margiasso has had his fair share of issues with his credit card company.  "They're just ridiculous with the high interest rates and never really willing to work with you or anything like that...it takes a lot of time and effort, you gotta work all day then come home and spend up to a couple of hours on the phone to them going over things," Margiasso says.  He's not alone and that's why the Consumer Financial Protection Bureau was set up by the Federal government. 


The CFPB's purpose is to make sure financial companies are playing by the rules and when there are issues, to help consumers. Between July 2011 and June 2012, the CFPB received 45,630 consumer complaints.  16,840 were issues with credit card companies, 19,250 were mortgage complaints, 6,490 bank products and services complaints, and 1,270 private student loan complaints.  Some of those complaints were solved to the consumers satisfaction, others are still be investigated. 


The specific complaint information is search-able on the agency's website and will be updated often so you can track just how your bank does.


To file a complaint or learn more about the CFPB:



consumerfinance.gov/complaint
Toll-free telephone number:
1-855-411-CFPB (2372)
(8 a.m. to 8 p.m. EST, Monday through Friday)
TTY/TDD telephone number:
1-855-729-CFPB (2372)
Mail: Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244

The Real Deal: Tracking Complaints about your Money


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Hello and thank you for stopping by The Real Deal web-page! I'm hoping you'll find some useful information here. I (Jennifer Lewke) will be updating this page daily to bring you the latest news on anything and everything that may impact your wallet. Whether it's a bad business trying to rip you off, a contractor who took your money and ran, the government wasting your tax dollars, or a telemarketer who just won't stop calling, my goal is to uncover it and hopefully prevent it from happening again!

On the right-hand side of this page, you'll see a section labled "Links" --these will all take you to websites for organizations that help protect consumers. Most of the groups have the authority to fine or shut down bad businesses so it's important to file the proper complaints to get some action.

I'm happy to look into any issue you have to get you the Real Deal. You can reach me anytime at (518) 381-4992 or by email at jlewke@wrgb.com. I hope to hear from you soon!

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Links

  • New York State Attorney General's Office
    Consumer complaints against a business or service in New York state


  • Federal Trade Commission
    Consumer complaints against a nation-wide company


  • New York Public Service Commission
    Consumer complaints about utility companies


  • Consumer Finanical Protection Bureau
    Consumer complaints about a bank, credit card company, or loan company


  • New York State Division of Consumer Protection
    Identity theft and scam protection


  • Phishing Scams
    How to protect yourself from phishing scams


  • Free Credit Reports
    Everyone is entitled to one free copy of a credit report from each of the three credit reporting bureaus once a year


  • Unsolicited Emails
    To check out unsolicited emails


  • Legal Aid Society of Northeastern New York
    Free legal advice